Avoiding the EHR Hardware Headache

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Avoiding the EHR Hardware Headache
May 17, 2019

You Can Avoid Many Hardware Headaches by Following These Simple Steps

Have you ever had an EHR project that was held up, or less than successful, due to inadequate, missing or improperly configured hardware? If so, you are not alone. Most projects experience some type of hardware related issue at one point or another. You can avoid many of these headaches by taking some simple, proactive steps.

1) Assess the Situation

At the beginning of the project, there are many things to review to ensure that your devices will be ready when you need them.


Atlanticon recommends that you work with your EHR vendor to conduct an overall infrastructure and wireless assessment to make sure that you will have the appropriate bandwidth, speed, and coverage to support every type of device you plan on integrating with your system.

Device Assessment

It is vital to thoroughly review all device specifications (PC, Printer, BMDI, MDI, etc.) to ensure that all equipment is compatible with your EHR implementation scope. This will identify what needs to be replaced, upgraded, and ordered prior to your activation.

It is also recommended to do a detailed walkthrough of each department AFTER all workflows have been approved. Enhanced workflows like CPOE and Barcode Medication Administration may require additional PCs and scanners then you currently have to prevent clinicians from having to wait for a device.

Plan on making two major hardware orders…one initial order to cover what each department believes they need, and then another to make up for additional/forgotten needs that typically come up after integration testing.


Every possible device type should be included during integration testing. You want to know exactly how each piece of equipment (and various models) will behave before you go live.

It is also highly recommended that you have a team make the rounds to validate all devices have been deployed and tested. Printers, in particular, present challenges during deployment, so be sure to allow plenty of time to completely test them all.

2) Plan for Success

While some vendor contract, scope, and project plans mention hardware, most do not fully account for all of the planning, acquisition, and testing that needs to take place for a successful activation. It is up to the client project manager to ensure that the necessary tasks and timelines are built into the plan and validated accordingly.

Atlanticon has extensive experience with the technical side of EHR projects.

If you would like Atlanticon’s help with any hardware issues you are facing, contact us at Business.Services@Atlanticon.net to see what we can do.

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